Course Description
This course provides perspective on a manager’s responsibility to staff, and presents a realistic basis for establishing personnel policies and making decisions that advance program goals. Topics covered include hiring and firing, leadership, interpersonal communications, and motivation. Recent developments in the field of labor-management relations will also be explored. Video feedback gives participants an opportunity to practice communicating in difficult workplace situations. Participants in this course will be better able to diagnose personnel problems, create a productive work environment, and make effective decisions that both empower employees and strengthen programs.

 

Learning Objectives
This course is intended to be of assistance in focusing on those aspects of your job that involve managing people. In most public service organizations people are the primary production resource, to use economists’ terms. The organization’s work rarely can be accomplished without systematic managerial attention to that resource. Fundamentally, an individual manager accomplishes his or her professional goals and tasks largely through the cooperative and purposeful efforts of other people in pursuit of similar results.

 

This course has nine objectives:

 

1. Develop ability to accurately diagnose personnel situations, identify underlying causes, and predict the effects of your actions.

 

2. See the situation in the perspective of mission, objectives, and culture, as set against your dual responsibilities for immediate program delivery and building capacity.

 

3. Know where to look for tools.

 

4. Understand who else can affect or is affected by the situation.

 

5. See risks and problems inherent in the situation, in inaction, and in the projected action.

 

6. Be able to use action criteria based on mission and objectives.

 

7. Be able to develop realistic strategies and actions in each situation relevant to the mission and the problems you face

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8. Better understand your role as a manager, including your responsibilities for short-term service goals and for building organizational capacity.

 

9. Have confidence and commitment to address human resource problems and make your organization better in the process.

 

The course will use a variety of teaching methods including case studies, role plays, video feedback, and study groups.

 

Instructors
Jon Brock is an Associate Professor in the Evans School of Public Affairs at the University of Washington, and founded Cascade Executive Programs for Public Service and Leadership in 1984. Jon served as the Executive Director of the U.S. Secretary of Labor’s Task Force on Excellence in State and Local Government through Labor-Management Cooperation. Previously, he taught at the Kennedy School of Government at Harvard University. His experience includes management and policy work in several federal agencies and consultation for a number of public and nonprofit agencies in the Northwest. He is the author of Managing People in Public Agencies. Jon holds an MBA. from Harvard University.

 

Carlie Casey is a management consultant and executive coach. From 1975 through 1987, Dr. Casey was a professor of counseling psychology and marriage and family therapy, training and supervising clinicians at the Australian National University, the Boston University Overseas Programs (Germany and Italy), California State University at Fullerton and Montana State University, among others. In addition, he maintained a small, research-oriented clinical practice and a very busy consulting practice. From 1987 through 2004, Dr. Casey was in full-time clinical practice as a licensed psychologist and owner/manager of Bayside Associates, a group clinical practice of over 20 clinicians in Bellingham, Washington. He also continued in the training of clinicians as faculty of the Northwest Satir Institute until 2004, when he retired from clinical practice to pursue consulting and coaching full-time.

 

Course Location, Dates, and Tuition

Date		Monday-Friday, June 9-13, 2008	Monday-Friday, June 15-19, 2009
Course Times		8:00a.m. to 4:30p.m. daily	8:00a.m. to 4:30p.m. daily
Course Codes		08People	09People
Tuition	Early / Evans	$1,650	$1,800
	Regular	$1,720	$1,900
Early Registration Deadline		April 11, 2008	April 16, 2009
Cancellation Deadline		May 19, 2008	May 25, 2009
Location		Talaris Conference Center	UW Seattle Campus

 

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