Course Description
Managing effectively in the public and non-profit sectors requires the broad use of teams and employee-led groups. Forming and chartering teams is critical for achieving successful results. Working through group dynamics so that team members participate and contribute requires skillful group management. Once teams have determined a direction, programs must be put in place to assure follow through. Participants will learn how to form and charter a team, frame an understanding of team performance, and assure effective practices for meeting management, creating decisions and practical skills for assuring program implementation.

 

Learning Objectives
It is no longer possible to manage alone. To be effective in accomplishing complicated, multifaceted projects, you need to align with colleagues and allies who can work together effectively to get the job done. Managing effectively in the public and non-profit sectors requires the broad use of teams and employee-led task groups throughout the organization.

 

Forming and chartering a team is a critical first step. Next, you work through group dynamics and develop communication and decision-making protocols so that you are all on the same page and going in the same direction. Finally, you develop protocols to track and measure results so that you know the project is going in the right direction.

 

Participants will work with real time problem-solving exercises and case studies to learn skills and understanding of team development, trust, and performance. Participants can expect to come away from this course with the ability to do the following:

 

Understand your own leadership style and how it contributes to group dynamics.

 

Know how to form and charter a team and develop an accountability model.

 

Be skillful at assessing and capitalizing on the diverse skill sets of team members in order to get the most out of your group.

 

Improve performance through continuous feedback.

 

Model leadership behavior as a group member.

 

Instructors
Diana Gale is a senior lecturer emeritus at the Evans School of Public Affairs. She became the first director of Seattle Public Utilities when the department was created in 1997. She was responsible to all aspects of Seattle’s utilities including water, sewer, drainage, solid waste, engineering services and utilities customer services. Previously, Diana served as the superintendent of the Seattle Water Department, a regional provider. Prior to that, she was the director of Seattle’s Office of Management and Budget. Diana earned her BA degree from Wellesley College in history and political science, and her master’s and doctoral degrees in urban planning from the University of Washington.

 

Stephen Page studies changes in policies, administration, and service delivery arrangements within and across the public and non-governmental sectors over time, with specific attention to dilemmas of collaboration, accountability, and performance. His publications examine these issues in health and human services, and he is exploring parallels and differences in education and welfare reform. He holds a masters and a doctorate in political science from MIT, and has worked as a research associate at the National Center for Children in Poverty at the Columbia University School of Public Health, and as an independent consultant to state and local governments, nonprofits, and private foundations.

 

Course Location, Date, and Tuition

Date		Monday-Tuesday, October 20-21, 2008
Course Times		8:00a.m. to 4:30p.m. daily
Course Codes		08Teams
Tuition	Early / Evans	$850
	Regular	$900
Early Registration Deadline		August 22, 2008
Cancellation Deadline		September 30, 2008
Location		Talaris Conference Center, Seattle, Washington

 

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